Exchange or refund policy

RETURN AND EXCHANGE PROCESS:

Our policy lasts 14 days. If 14 days have passed since your purchase, unfortunately we cannot offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of products cannot be returned. Perishable goods such as food, flowers or magazines cannot be returned. We also do not accept products for intimate or sanitary use, hazardous products or flammable gases or liquids.

Other items that cannot be returned:

* Gift cards

* Downloadable software

* Certain health and personal care products

To make a return, you must present us with a receipt or proof of purchase.

Please do not return your purchase to the manufacturer.
There are certain situations where only a partial refund is granted: (if applicable)

* Books with obvious signs of use.

* CD, DVD, VHS tape, software, video game, tape, or vinyl record that has been opened.

* Any item that is not in its original condition, is damaged or has certain parts missing for reasons not due to our error.

* Any item that is returned more than 14 days after delivery.

Refunds (if applicable)

Once we have received and inspected the returned item, we will send you an email to confirm that we have received it. We will also notify you of our decision to approve or reject your refund request.

If your request is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain number of days.

LATE OR MISSING REFUNDS (IF APPLICABLE).

If you haven't received your refund yet, please check your bank account again first.

Next, contact your credit card issuer, as there may be a delay before your refund is officially posted.

Then contact your bank. There is often some processing time required before a refund is posted.

If after completing all of these steps you still have not received your refund, please contact us at info@gartiam.fr.

Sale items (if applicable)

Only items at cost can be refunded. Unfortunately, sale items are non-refundable.

BROKEN OR DEFECTIVE ITEMS:

If one or more items arrive defective or broken, please contact us by email at the following address: infos.gartiam@gmail.com with proof (photo) that the item in question has suffered damage. We will process your request and refund you.

GIFTS:

If the returned item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit equal to the value of your return. Once we have received the returned item, a gift certificate will be mailed to you.

If the item was not identified as a gift when purchased, or if the gift giver preferred to receive the item first and give it to you later, we will send a refund to the gift giver and he will know that you have returned the item.

PRODUCT EXCHANGE:

If one or more items are not the right size, you have the option of making an exchange. Return costs are the responsibility of the customer.

DISPATCH :

To return a product, you must complete the return slip and send it by post to the postal address: 29 chemin du santon 06130 Grasse.

You will be responsible for paying your own shipping costs to return your item. Shipping costs are non-refundable. If you receive a refund, the return shipping costs will be deducted from it.

Depending on where you live, the time it takes to receive your exchanged product may vary.

If you are shipping an item worth more than €75, you will need to consider using a delivery service that allows you to track the shipment or purchase delivery insurance. We do not guarantee that we will receive the item you return to us.